Rollur, LLC · Account & Data Deletion

Delete Your Rollur Visualizer Account

Rollur, LLC ("Rollur") lets users of the Rollur Visualizer mobile app request deletion of their account and associated personal data. You can delete your account directly in the app, or email us if you cannot access it.

Option 1: Delete in the app (recommended)

Open the Rollur Visualizer app on your device.
Sign in with your visualizer account.
Tap Profile (bottom navigation).
Scroll to the Danger zone section.
Tap Delete account permanently.
Confirm when prompted.

Your account will be deactivated immediately and you will lose access to Rollur Visualizer and saved previews tied to that account. This action cannot be undone.

Option 2: Request deletion by email

If you cannot access the app, email us at help@rollur.com with:

Subject: Rollur Visualizer account deletion request
The email address associated with your Rollur Visualizer account
Your full name (as shown on your account)

We will verify your identity and process your request.

Data that is deleted or deactivated

When your visualizer account is deleted/deactivated, Rollur removes or disables access to account-linked data, including where applicable:

Account credentials and login access
Profile information (name, email, phone)
Saved paint visualizer photo history and previews
Subscription and billing linkage associated with your visualizer account
Daily usage records tied to your account
Refresh tokens and active sessions

Data that may be retained

Some information may be kept after deletion for legal, tax, accounting, fraud prevention, dispute resolution, or operational reasons, including:

Payment and subscription transaction records where retention is required by law or payment processors
Communications and support records where retention is required by law
Aggregated or de-identified usage data that no longer identifies you
Information we must keep to comply with legal obligations or enforce our agreements

Retained data is kept only as long as necessary for those purposes, as described in our Privacy Policy (Section 10 — Data Retention and Security).

Processing time

In-app deletion: Immediate deactivation of your account.
Email requests: We aim to respond within 30 days (or as required by applicable law).

Contact

Rollur, LLC
10461 Carolina Willow Dr., Fort Myers, FL 33913
Email: help@rollur.com
Phone / SMS: 1-855-7-ROLLUR (1-855-776-5587)